Return Policy

Please email [email protected] if you wish to return your order, providing your Order number, the list of returned items, and the reason for the return. Within 14 days, you will receive a Returns Authorization if your return is approved, along with further instructions on how and where to return the products.

Returns conditions:

• All items must be returned in their original condition, without signs of wear, damages, or alterations.
• Ensure to include all item boxes, pouches, notes, and everything else that came with your order if you wish to return it.
• If the product‘s original packaging is ripped, torn, unable to be reused, or missing, your item will not be eligible for a return.
• Returns can only be accepted from the country to which the order was originally shipped.
• Insurance and handling fees will not be refunded by Flamond in case of returns.
• Shipping costs are non-refundable.
• Refunds will be credited to the original payment method, or you can opt to receive store credit for the refunded amount, redeemable on future purchases.
• Once we receive the returned item(s), we will confirm your refund as soon as it has been processed.

If you have any questions about our Returns & Exchanges conditions, contact us at:

FLAMOND LLC
596 Charles St #17
Providence, RI 02904
Attention: Customer Service

or [email protected]
Phone: (401) 900-4402

Please include your full name, email address and phone number when you contact us with email, in case we have any follow up questions.

More Info About UsJewelry CareHow to AssembleHow it WorksHelpTerms and ConditionsPrivacy PolicyReturns & Exchanges